BNP Paribas Fortis response to media reports about the sale of customer data

BNP Paribas Fortis recognises a clear responsibility to ensure the confidentiality of the personal details which clients provide. Accordingly, the Bank always acts in full compliance with the Belgian and European legal provisions in force and with full respect for the privacy of our customers.

Several months ago, BNP Paribas Fortis made some changes to its General Terms and Conditions and our customers were informed of this. The effect of the specific modification to which the newspaper article in question alludes is to enable general anonymous customer profiles to be drawn up with a view to providing the best possible service to our clients. This change means inter alia that the Bank will be able to make tailored, targeted commercial proposals to those clients who expressly so request.

This move is part of our ongoing adaptation of our products and services to meet the changing economic and technological environment and so continue to provide an optimal service to our customers.

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BNP Paribas Fortis (www.bnpparibasfortis.be) offers the Belgian market a comprehensive range of financial services for private individuals, the self-employed, professionals, companies and public organisations. In the insurance sector, BNP Paribas Fortis works closely, as a tied agent, with Belgian market leader AG Insurance. At international level, the Bank also provides high-net-worth individuals, large corporations and public and financial institutions with customised solutions, for which it is able to draw on the know-how and international network of the BNP Paribas Group.

Leader in banking and financial services in Europe, BNP Paribas (www.bnpparibasfortis.be) operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Türkiye, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

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